Volume 12 Number 2 (Feb. 2017)
Home > Archive > 2017 > Volume 12 Number 2 (Feb. 2017) >
JSW 2017 Vol.12(2): 101-113 ISSN: 1796-217X
doi: 10.17706/jsw.12.2.101-113

Service Delivery Innovation in Judicial Domain Context

Nalinda Wijesinghe1, Moshiur Bhuiyan1*, P. W. C. Prasad1

1School of Computing and Mathematics, Faculty of Business, Justice and Behavioral Sciences, Charles Sturt University, Sydney, NSW 2010, Australia.
2Service Consulting, Enterprise Cloud Systems Pty Limited, Sydney, NSW 2560, Australia.

Abstract—This research paper aims to evaluate to what extent the service delivery processes can be improved in the Judicial Service Domain, in particular for developing countries. This report evaluates existing service delivery processes to identify drawbacks with them. It then proposes an improved Judicial Service Domain by incorporating the i* modelling framework into existing organisational model of the justice systems. Furthermore, it aims to implement the suggested model and evaluate the results of the implementation in developing countries. The results of the implementation indicate that the newly enhanced model has some strength in terms of certain parameters such as vulnerability, criticality, frequency, time and cost in the Judicial Service Domain. Some potential issues with the Service Delivery Framework of Judicial Service Domain (SDFJSD) will be further discussed. This study recommends conducting further research to assess the implementation of optimal business processes within Judicial Service Domain. It proposes ways to organize the judiciary ecosystem appropriately with effective and efficient business processes to serve the community.

Index Terms—Judicial service domain, service delivery framework, business processes, organizational modeling.

[PDF]

Cite: Nalinda Wijesinghe, Moshiur Bhuiyan, P. W. C. Prasad, "Service Delivery Innovation in Judicial Domain Context," Journal of Software vol. 12, no. 2, pp. 101-113, 2017.

General Information

  • ISSN: 1796-217X (Online)

  • Abbreviated Title: J. Softw.

  • Frequency:  Quarterly

  • APC: 500USD

  • DOI: 10.17706/JSW

  • Editor-in-Chief: Prof. Antanas Verikas

  • Executive Editor: Ms. Cecilia Xie

  • Abstracting/ Indexing: DBLP, EBSCO,
           CNKIGoogle Scholar, ProQuest,
           INSPEC(IET), ULRICH's Periodicals
           Directory, WorldCat, etc

  • E-mail: jsweditorialoffice@gmail.com

  • Oct 22, 2024 News!

    Vol 19, No 3 has been published with online version   [Click]

  • Jan 04, 2024 News!

    JSW will adopt Article-by-Article Work Flow

  • Apr 01, 2024 News!

    Vol 14, No 4- Vol 14, No 12 has been indexed by IET-(Inspec)     [Click]

  • Apr 01, 2024 News!

    Papers published in JSW Vol 18, No 1- Vol 18, No 6 have been indexed by DBLP   [Click]

  • Jun 12, 2024 News!

    Vol 19, No 2 has been published with online version   [Click]