¹School of Computing and Mathematics, Faculty of Business, Justice and Behavioral Sciences, Charles Sturt University, Sydney, NSW 2010, Australia.
²Service Consulting, Enterprise Cloud Systems Pty Limited, Sydney, NSW 2560, Australia.

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Abstract—This research paper aims to evaluate to what extent the service delivery processes can be improved in the Judicial Service Domain, in particular for developing countries. This report evaluates existing service delivery processes to identify drawbacks with them. It then proposes an improved Judicial Service Domain by incorporating the i* modelling framework into existing organisational model of the justice systems. Furthermore, it aims to implement the suggested model and evaluate the results of the implementation in developing countries. The results of the implementation indicate that the newly enhanced model has some strength in terms of certain parameters such as vulnerability, criticality, frequency, time and cost in the Judicial Service Domain. Some potential issues with the Service Delivery Framework of Judicial Service Domain (SDFJSD) will be further discussed. This study recommends conducting further research to assess the implementation of optimal business processes within Judicial Service Domain. It proposes ways to organize the judiciary ecosystem appropriately with effective and efficient business processes to serve the community.

Index Terms—Judicial service domain, service delivery framework, business processes, organizational modeling.

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Cite: Nalinda Wijesinghe, Moshiur Bhuiyan, P. W. C. Prasad, "Service Delivery Innovation in Judicial Domain Context," Journal of Software vol. 12, no. 2, pp. 101-113, 2017.