¹Dept. of Information Management, NYUST, Yunlin, Taiwan, R.O.C.
²Dept. of Information Management, Nan Kai University of Technology, Nantou, Taiwan, R.O.C.
³Dept of Multimedia and Entertainment Science, Asia-Pacific Institute of Creative Technology, Taiwan, R.O.C.

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Abstract—This study takes an electronic company as example to enhance its supply chain management by applying concepts and guidelines from Supply Chain Council (SCC) as well as business intelligence tools. The company’s Supplier Performance Management System (SPMS) was first examined by in-depth interviews with its users under the framework of Information Systems Success Model. Data collected through the interviews was under principles of case study research methods, and then was analyzed by Formal Concept Analysis (FCA) to get systematic, organized and insightful results. Based on these results, the SPMS was modified. The appropriateness of the Information System Success Model as well as system improvement was well validated.

Index Terms—Supplier Performance Evaluation, Information Systems Success Model, Key Performance Indicator, Formal Concept Analysis, Case Study

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Cite: Chwei-Jen Fan, Li-Chuan Wang, Huan-Ming Chuang, "The Applications of Business Intelligence to the Improvement of Supply Chain Management – A Case of an Electronic Company," Journal of Software vol. 6, no. 11, pp. 2173-2177, 2011.